Return & Refund Policy
Please review our return, replacement and refund guidelines before placing your order with Sonasm Bio Organic Private Limited.
Our Return & Refund Policy
At Sonasm Bio Organic Private Limited, we aim to supply quality vermicompost and organic soil enrichment products to our customers.
Because vermicompost is an organic soil enrichment product, return and replacement requests are reviewed based on the condition of the product, reason for the request and applicable order details.
Return or Replacement Eligibility
A return or replacement request may be considered in situations such as:
- Wrong product received.
- Incorrect quantity received.
- Product received in a materially damaged condition.
- Product received in a condition substantially different from the confirmed order.
All requests are subject to verification and approval by our team.
Report a Problem
If you receive a damaged, incorrect or incomplete order, contact us as soon as possible after delivery.
- Provide your order details.
- Explain the issue clearly.
- Provide clear photographs of the package.
- Provide photographs of the received product where applicable.
Early reporting helps us investigate the issue with the delivery or order records.
โฑ๏ธ Request Reporting Period
Customers should contact us within 48 hours of receiving the order for any visible damage, incorrect product or quantity-related issue. Requests submitted after this period may require additional review and supporting information.
Products That May Not Qualify for Return
Due to the nature of organic soil enrichment products, we may not accept returns where the product has been opened, used, mixed with other materials or altered after delivery.
- Used or applied product.
- Product mixed with soil, compost or other materials.
- Product damaged after delivery due to improper storage or handling.
- Products returned without prior approval.
- Change-of-mind requests where the product has already been opened or used.
โ ๏ธ Product Storage After Delivery
Customers should store vermicompost in a suitable, clean and dry location according to the product's intended use. Damage or deterioration resulting from improper storage or handling after delivery may not qualify for replacement or refund.
Refund Process
Where a refund is approved, the applicable refund amount and method will be communicated to the customer.
Contact Us
Submit your refund or replacement request with your order details.
Verification
Our team reviews the request and supporting information.
Decision
We communicate whether the request is approved for replacement or refund.
Resolution
The approved replacement or refund is processed according to the applicable order details.
Refund Method
Where a refund is approved, the refund will normally be processed through the applicable payment method or another method agreed with the customer.
The time required for the amount to appear in the customer's account depends on the payment provider or financial institution.
Shipping Charges
Any applicable shipping or return-related charges will depend on the reason for the return, order circumstances and the resolution approved by our team.
Customers should contact us before sending any product back.
Important: Contact Us Before Returning a Product
Please do not send any product back without receiving return or replacement instructions from Sonasm Bio Organic Private Limited. Unauthorized returns may not be accepted or processed.
Bulk Orders
Return, replacement and refund arrangements for bulk or commercial orders may differ from standard retail orders.
Customers placing bulk orders should discuss the applicable delivery, return and refund terms with our team before confirming the order.
Need Help With a Return or Refund?
Contact our team with your order number, registered contact details and a clear description of the issue. We will review your request and guide you through the applicable process.
Sonasm Bio Organic Private Limited
Vill. Sona Sayyed Mazra, Saharanpur-Dehradun Road, Near Toll Plaza, Distt. Saharanpur, Uttar Pradesh, India
Phone: +91 97598 13580, +91 79066 22091, +91 92580 37180